Cancellation Policy

Seconds Matter. Reserves the right to cancel a course 24 hours before the scheduled start time of the course, or reschedule any classes due to low enrollment or other circumstances beyond our control.

We at Seconds Matter. understand that situations arise and will sometimes put you in the position to cancel your enrollment or reschedule your class.

By authorizing your payment to Seconds Matter. you acknowledge that you have read, understand and agree to the following cancellation, rescheduling and refund policy:

Seconds Matter. will issue a refund of paid funds minus a 25% cancellation fee when you contact us via email or telephone 48 hours before the scheduled start time of your class when cancelling enrollment.

When contacting Seconds Matter to reschedule a paid enrollment, you will receive a course credit and be given the opportunity to enroll in another class within a 30 day period. If your rescheduled date exceeds the 30 day period, additional course enrollment fees will apply. Individuals enrolled in a scheduled class, course, workshop, or exam and do not contact us to cancel within 48 hours prior to the class, or fail to appear will not receive a refund.

Receipt of your payment confirmation validates your acceptance of our refund policy.

No refunds will be given for textbooks or answer sheets. Participants that are unsuccessful passing a course will not receive a refund or credit.

*Important note: Seconds Matter. shall not be held responsible for any costs or damages in which the client may suffer as a result of cancelling or rescheduling a class.  

Enrolling In The Wrong Class: If you register for a course and it ends up being the wrong course for which you need, Seconds Matter. is not responsible for the error. No refund, reschedule or credit will be given to the student if they show up to a course and find out they registered for the wrong course. If the student attends any portion of a course there will be no refund, reschedule, credit or partial refund allowed.

Tardiness Policy: Individuals who arrive more than 15 minutes late for a standard course will not be allowed to enter the class, this is very disruptive to the class. If you are more than 15 minutes late we will allow a one time 50% credit of the amount paid for the course (Excludes Service Fee) to be applied  to your next enrollment. Credit must be used within 30 days or it will be forfeited to Seconds Matter. The credit is good for the original course participant only.

Certificate Replacement: If you need a replacement certificate for any reason a fee of $35 will be charged.

Return Check Fee: $50

We apologize for any inconvenience this may have caused you.

Seconds Matter. reserves your seat in our class when payment is made in full, and has fulfilled our obligation by being prepared to conduct the course.